Terms and Conditions

These terms apply when you buy online coaching from Train With Gray, run by Daniel Gray in the United Kingdom. By applying for or paying for coaching, you agree to them. Please read them before you start. If anything is unclear, ask me first. Contact: trainwithgray.com

My coaching is a personalised online service focused on fat loss. Depending on the package you choose, it includes: • A personalised meal plan with calorie and macro targets • A personalised training programme • Regular weekly check-ins and adjustments to your plan • Direct messaging with me 24/7 The exact content, length and price of your package will be confirmed to you before you pay.

You must be 18 or over. If you are pregnant, breastfeeding, under medical care, taking medication, or have a history of eating disorders, you must speak to your GP or another suitable healthcare professional before starting, and tell me about it.

I am a fat loss coach. I am not a doctor, registered dietitian or other medical professional, and I do not provide medical advice or diagnose, treat or cure any condition. Before you start, you agree to: • Check with your GP if you have any medical condition or concern, or are unsure whether you are fit to exercise or change your diet • Give me accurate and complete information about your health, injuries and circumstances, and tell me promptly if anything changes • Stop exercising and seek medical advice straight away if you feel unwell, dizzy, in pain or unsafe Exercise and dietary change carry some risk. You are responsible for exercising within your own limits and for how you carry out your plan.

Results vary from person to person and depend on many things, including how closely you follow the plan, your starting point, your lifestyle and your health. I will do my best to help you, but I cannot and do not guarantee any particular result or timescale.

To get the most from coaching, you agree to: • Complete your check-ins and respond to my questions in good time • Follow the plan as written, or tell me if something is not working so I can adjust it • Treat me with respect. I may end coaching without refund if you are abusive, threatening or harassing

• The price and payment schedule will be confirmed to you before you pay • Payment is due in advance on the date agreed. I may pause coaching if a payment fails or is overdue • If you use recurring payments: your subscription renews automatically each month until you cancel as set out in section 8

Your 14-day right to cancel. If you are buying as a consumer, you have the right to cancel within 14 days of agreeing to buy, without giving a reason. To cancel, tell me clearly in writing (an email is fine). If you want coaching to start straight away. Because I begin work on your plan quickly, I will ask you to confirm that you want coaching to start within the 14-day cancellation period. If you then cancel within that period, you will pay for the coaching I have already provided up to the point you told me, and I will refund the rest. After the 14 days. You can stop coaching at any time by giving me 14 days' written notice before your next payment date. I do not give refunds for time already used, unless I have not provided the service as promised or the law says otherwise. If I cancel. If I need to end or pause coaching for a reason outside my control, such as illness, I will refund you for any period you have paid for and not received.

The meal plans, training programmes and other materials I create for you are for your personal use only. You must not copy, share, resell or publish them without my written permission. I keep the rights to my materials.

I will only use your name, photos, results or testimonials in my marketing if you have given me your clear permission in writing, and you can withdraw that permission at any time for future use. How I use and protect your personal information is explained in my Privacy Policy.

I will provide my services with reasonable care and skill. Nothing in these terms limits or excludes my responsibility for death or personal injury caused by my negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow me to limit. Nothing in these terms affects your legal rights as a consumer. Subject to that, I am not responsible for losses that were not a foreseeable result of my breaking these terms, or for any loss caused by you not following my instructions or not giving me accurate health information.

I may update these terms from time to time. Changes will not affect coaching you have already paid for, and I will tell you about any important change before it applies to you.

If you are unhappy with anything, please contact me via trainwithgray.com and I will try to put it right quickly.

These terms are governed by the law of England and Wales. If we have a dispute I cannot resolve with you, the courts of England and Wales will have jurisdiction, although if you live in Scotland or Northern Ireland you may also bring a claim in the courts there.